‘There are consequences’: Over 30,000 Minnesotans to get refunds and debt relief in Comcast settlement – WCCO

MINNEAPOLIS (WCCO) – More than 30,000 Comcast Xfinity customers in Minnesota will receive refunds or debt relief as part of a settlement with Minnesota Attorney General Keith Ellison.

This all stems from a 2018 lawsuit accusing Comcast of overcharging its customers.

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“We view obtaining compliant behavior from the industry as our primary goal,” Ellison said.

For the second time in two weeks, Ellison announced a deal with a telecommunications company. Comcast Xfinity is accused of overcharging consumers for cable TV packages.

“Comcast hid the total price people had to pay. Comcast promised gift cards as a perk for signing up which they never delivered. Comcast charged customers for amenities and services that customers never signed up for,” Ellison said.

Comcast is required to pay $1.14 million in refunds under the settlement and will send claim forms to all eligible customers.

Attorney General Keith Ellison (credit: CBS)

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The company will also write off the debt of about 16,000 customers who were charged early termination fees after downgrading or canceling service during their contract. Ellison says those charges were reported to credit reporting agencies, which ruined some customers’ credit and made it harder for them to support themselves.

“I think the monetary amount…it’s kind of a situation beside the point. What really matters to us, and I think I speak for all of us, is that they are held accountable and that they know there are consequences when you are dishonest with your consumer,” said the former client Barb Laporte.

Comcast responded to the settlement with this statement:

While we disagree with the allegations originally made in the lawsuit, which do not reflect our policies and practices, we have agreed to settle because we have agreed to partner with Attorney General Ellison and others who share our commitment to improving the experience of our customers in all areas. respects.

The settlement also requires Comcast to change its advertising practices to disclose the total amount customers will be charged for the service.

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The announcement comes a week after Ellison’s announcement a settlement in a lawsuit against CenturyLink.

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